What is OpenPhone?
OpenPhone rebranded to Quo in September 2025. It is a cloud business phone app for calls and texts with shared numbers, lightweight routing, and basic AI features for small teams.
How OpenPhone pricing works
Quo lists three tiers. You pay per user, per month. Prices are lower on annual billing. Each user gets one number. Extra numbers cost more. Advanced routing and AI live on upper tiers.
- Starter: $15 per user per month on annual. $19 on monthly.
- Business: $23 annual. $33 monthly.
- Scale: $35 annual. $47 monthly.
- Extra numbers: $5 per month each.
Here are the OpenPhone plans at a glance
- Starter: 1 number per user, US and Canada calling and texting, basic team features. Lacks IVR menus and advanced routing. Good for very small teams.
- Business: Adds call forwarding, analytics, AI summaries and transcripts, and more integrations. This is where routing becomes workable.
- Scale: Adds AI call tags and deeper admin controls for larger teams. Pricing is listed. You still pay per user.
Limits and catch you should check
These are the checks you see before you buy.
- Routing depth on Starter. No IVR menus and limited call flow control on the lowest tier. If you need menus or ring order, you will move up.
- One number per user by default. Extra numbers cost extra. Plan for shared or departmental lines.
- International. Domestic is simple. International calling and SMS have separate rates. Budget for usage outside US and Canada.
- AI features by tier. Summaries and transcripts start on Business. Tags and advanced controls show up higher. Map needs to tiers.
Who should choose which OpenPhone plan
- Solo and micro teams that just need a clean app for US and Canada calls and texts can start on Starter. Expect to upgrade when you add menus or shared routing.
- Growing teams that need voicemail to text, call forwarding, analytics, AI summaries, and basic integrations should consider Business.
- Larger teams that want tagging, admin controls, and structured reporting will look at Scale.
OpenPhone vs superU AI: what changes if you use an AI voice agent
OpenPhone is a great app for people picking up phones. superU AI is different. It answers and places calls for you with a live voice agent, then hands off to humans only when needed. Here is a simple comparison based on each company’s public pages.
| Topic | OpenPhone (Quo) | superU AI |
|---|---|---|
| Core idea | Business phone app for teams to call and text | AI voice agents that handle inbound and outbound calls |
| Pricing model | Per user per month, three tiers | Minute based for AI calling. Enterprise options |
| Routing | Basic to moderate, improves on higher tiers | Agent designs the flow, can transfer or schedule |
| AI features | Transcripts and summaries on Business and up | Real time voice agent, summaries, CRM notes |
| Best for | Small teams that want a simple phone app | Teams that want calls answered by AI and humans only for edge cases |
Top 5 alternatives you will compare against
these five names come up on almost every call.
| Provider | Starting price* | Standout fit | Notes |
|---|---|---|---|
| Nextiva | $15 per user per month on annual for Core | All in one suite with voice, SMS, video, and team chat | Clear tiers for SMB to larger teams. |
| Dialpad | $15 per user per month on annual for Standard | AI first UCaaS with transcripts and agent tools | Check usage terms for SMS and international. |
| Google Voice | $10 per user per month for Starter | Simple phone system inside Google Workspace | Easy for Google centric teams. Workspace required. |
| Grasshopper | From $14 per month billed annually | Solos and very small teams that want simple call forwarding | Flat plan structure, not per user. |
| RingCentral | Contact sales for current bundles | Global scale with deep routing and compliance | Enterprise breadth and contact center options. |
*Published starting prices and availability change. Always verify current offers and billing terms on the vendor site.
How I think about the trade offs
If you plan to staff phones with people, OpenPhone can be a clean, affordable start. The catch is routing depth on the lower tier. If you add IVR, escalations, or multiple shared lines, you will nudge into Business or Scale. That is normal for app based phone systems.
If you want fewer human calls, you will outgrow a phone app fast. This is where AI voice agents change the math. An agent can greet, verify, answer routine questions, collect data, update CRM, and transfer only when needed. That is what we built superU AI for. Public posts on our site detail minute pricing and latency targets, and how teams deploy without wiring separate telephony, STT, TTS, and LLM bills.
Conclusion
OpenPhone, now Quo, gives small teams a tidy phone app with clear annual pricing. Starter works for very simple setups. Most growing teams land on Business to get call forwarding, analytics, and AI summaries. If your goal is faster answers and fewer human escalations, you should evaluate an AI voice agent instead of a bigger phone plan. That is the cleanest path to scale without ballooning headcount.
FAQs
1. Is OpenPhone unlimited?
For US and Canada calling and messaging, yes within fair use. International is billed by rate. Check plan details and the country tables.
2. Does Starter include IVR menus?
No. Expect to upgrade for structured routing.
3. How many users can share a number?
OpenPhone supports shared numbers, but plan for limits and extra numbers at $5 each if you need many lines.
4. What changed with the Quo rebrand?
The company name and branding changed. Core product and plan structure remain.
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