What is Zoho Voice?
Zoho Voice is Zoho’s cloud phone system (cloud PBX). You buy numbers, add users, and handle calls in a web app that ties into Zoho tools like CRM and Desk. You get click to call, call pop ups, notes, and automatic logging when you add the CRM integration and ZDialer browser extension.
You should consider it if your stack is already Zoho first and you want a simple, native telephony layer inside your CRM without extra glue work.
How Zoho Voice works day to day
You assign local or toll free numbers, set business hours, create IVR menus, and route calls to agents or queues. Supervisors can monitor live calls with listen/whisper/barge on higher plans. Agents work from a softphone in the browser.
For CRM users, ZDialer adds click to call, a dial pad widget, and screen pop ups so reps can stay in Zoho while they talk.
Zoho Voice pricing details
Zoho publishes four tiers: Solo (free, pay per usage), Basic ($34 per user/month), Standard ($49 with an admin + 10 agents “included”), and Contact Center ($74 with admin + 10 agents and advanced features). There’s a 15 day free trial. Always confirm current rates on Zoho’s page before you buy.
Independent roundups summarize the same ballpark ($34–$74) and call out that Standard adds bundled telephony licenses vs. Basic.
Where Zoho Voice actually works
- Tight Zoho CRM/Desk integration. Calls and notes live next to deals and tickets.
- Simple admin. Buy numbers, assign users, and build IVRs without heavy IT.
- Supervisor controls (upper tiers). Listen/whisper/barge and queue metrics for coaching.
Watch outs before you commit
- Feature gating by tier. Live call monitoring and some contact center tools sit behind higher plans budget for the right tier.
- Ecosystem bias. Value is highest if you already run Zoho; if not, compare carefully with other cloud telephony tools.
- Check number coverage and costs. Verify local/toll free availability and usage rates in your target countries on Zoho’s pricing page.
Zoho Voice vs superU AI (simple compare)
| Topic | Zoho Voice | superU AI |
|---|---|---|
| Core use | Cloud PBX for SMBs; native with Zoho apps. | Real time Voice AI for inbound and outbound calls (agents that talk, understand, and act). |
| Best fit | Zoho centric sales or support teams needing telephony inside CRM. | Teams automating high volume calls, after hours support, or cold calling without hiring. |
| Speed & scale | Standard cloud phone features; live monitoring on higher tiers. | ~500 ms latency, scales to ~1M calls/day, built for automation first ops. (Team data) |
| Costs | $34–$74/user/mo tiers + usage; 15 day trial. | Usage based from ≈$0.02/min* at volume; no per seat lock in. (Team data) |
| Integrations | Deep Zoho CRM/Desk; ZDialer for pop ups and click to call. | 100+ connectors (CRM, ticketing, data tools). Drag and drop flows. (Team data) |
| Outcome | Better visibility and control for human agents in Zoho. | Measurable containment, faster AHT, and consistent CX from AI agents. (Team data) |
If you live in Zoho and want classic telephony, Zoho Voice is smooth. If your goal is automating conversations at scale, SuperU AI fits better.
How Zoho Voice compares to the top 5 alternatives
Snapshot for buyers' shortlisting tools. Always check each site for current pricing and trials.
| Provider | Starting price (monthly) |
|---|---|
| Zoho Voice | From free Solo; paid from $34/user (Basic). |
| CloudTalk | From around $27–$34/user depending on billing. |
| RingCentral | Market leader; mid market feature depth (verify current plan pricing on site). For Business Phone: Core - $30/user/month, Advanced - $35/user/month, Ultra - $45/user/month, |
| Nextiva | Popular for SMB contact centers; check site for current bundles and trials. For small business Core - $23 /user/mo, Engage - $25 /user/mo, Power Suite CX - $75 /user/mo |
| Aircall | Startup friendly UX; app marketplace and power dialer. Essentials = $40 /license/month, Professional = $70 /license/month |
Why only some hard numbers? We avoid stale figures. Prices change often; confirm on each provider’s pricing page before you lock a budget.
Setup flow you can finish in an half hour
1. Create your Zoho Voice org and pick a plan or the trial.
2. Buy or port numbers and assign them to users or queues.
3. Build an IVR, set hours, and add basic rules for overflow and voicemail.
4. Connect Zoho CRM/Desk, install ZDialer, and test pop ups/click to call.
5. On higher tiers, enable monitoring (listen/whisper/barge) for coaching.
Conclusion
If your team runs on Zoho and you want a clean, native phone system, Zoho Voice delivers. The CRM/Desk tie ins remove toggling, and the supervisor controls (on higher tiers) make coaching easier.
Validate two things in your trial:
1) call routing and IVR logic under load, and
2) agent workflow inside CRM with ZDialer.
If your goal is handling more calls without hiring, or covering nights and weekends with consistent quality, look at superU AI that’s what we built it for.
FAQ
1. Does Zoho Voice include CRM telephony out of the box?
You integrate Zoho Voice with CRM/Desk and add ZDialer to enable click to call and pop ups.
2. Is there a free plan?
Yes, Solo is free but usage based; paid tiers start at $34/user/month.
3. Is there a free trial?
Yes, 15 days. Use it to validate call flows and queue behavior.
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